Because they can spend even more money sending it to Criswell and having him rebuild it!
Just finished two. Afraid to ask the owner if he bought the one shown.
Doesn't run? I'd almost rather read that than, runs well. Typically, most models never run as well as stated. Probably subjective, I suppose.
Most times, I don't care if it runs.
In this case, it might just be DCC and without the proper equipment it won't run. It might just sit there. Not really that many things that can go wrong to prevent running. No rocket surgery or brain science needed.
Jay